Privacy Policy

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide

When you sign up or use the Service, you may provide information such as:

• name
• business name
• email address
• phone number
• password or account credentials
• billing details
• business settings and preferences
• customer or lead information you submit through the platform
• photos, messages, form responses, and intake details

B. Information Collected Automatically

When you use the Service, we may automatically collect information such as:

• IP address
• browser type
• device information
• operating system
• pages viewed
• usage data
• timestamps and activity logs
• referral or navigation information

C. Communications Data

If you use communication-related features, we may process data related to:

• email notifications
• text messaging activity
• opt-in and consent records
• communication delivery events
• message metadata

D. Cookies and Similar Technologies

We may use cookies and similar technologies to support authentication, security, analytics, and product functionality.

2. How We Use Information

We may use information to:

• provide, operate, and maintain the Service
• create and manage accounts
• authenticate users
• process billing and subscriptions
• deliver notifications and support communications
• provide customer support
• improve platform functionality, reliability, and security
• monitor usage and prevent fraud, abuse, or unauthorized access
• enforce our Terms and policies
• comply with legal obligations

3. Customer Data Processed Through the Platform

ResponseFlow may process data that our business customers collect from their own leads, clients, or users through forms, chat, intake flows, uploads, and messaging workflows.

In that context:

• our customer is generally responsible for the data they collect through ResponseFlow
• our customer is generally responsible for providing notices and obtaining any necessary consent
• we process such data to provide the Service on our customer's behalf

4. How We Share Information

We do not sell your personal information to advertisers.

We may share information:

• with service providers that help us operate the Service
• with payment processors for billing
• with infrastructure, hosting, analytics, email, or messaging vendors
• when required by law, regulation, legal process, or governmental request
• to protect rights, safety, security, or the integrity of the Service
• in connection with a business transfer such as a merger, acquisition, financing, or sale of assets

5. Text Messaging and Consent Records

If you provide consent to receive account-related, setup-related, or service-related text messages, we may store records related to that consent, including:

• consent status
• timestamp
• IP address
• consent source or version

Phone numbers and SMS consent data are used to provide requested messaging features, account notifications, setup support, service communications, and related operational messages.

SMS and mobile opt-in information will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. We may share information with service providers only as necessary to operate ResponseFlow, deliver messages, provide support, or comply with law.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for help.

You may opt out of marketing or non-essential text communications where applicable by following instructions provided in the message or by contacting us. Some transactional or service-related communications may still be necessary to provide the Service.

6. Data Retention

We retain information for as long as reasonably necessary to:

• provide the Service
• maintain security and fraud-prevention records
• comply with legal obligations
• resolve disputes
• enforce agreements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices

Depending on your relationship with us and applicable law, you may have choices regarding your information, such as:

• updating account information
• changing communication preferences
• requesting deletion of your account or certain data
• opting out of certain communications where applicable

To make a request, contact us using the information below.

9. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. International Use

If you access the Service from outside the United States, you understand that your information may be processed and stored in the United States or other jurisdictions where our service providers operate.

11. Third-Party Services and Links

The Service may contain links to third-party websites or rely on third-party providers. We are not responsible for the privacy practices of third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice by updating the effective date, posting the updated policy, or notifying you through the Service or by email.

Your continued use of the Service after the updated Privacy Policy becomes effective means you accept the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, contact us at:

ResponseFlow™ is operated by JLT Hotshot LLC d/b/a ResponseFlow.
Email: support@responseflow.app